One Twitter user said: "They knew about the computer issue so why board all these planes just to make us sit here?! Currently on the tarmac in SD".Īnother user tweeted directly at Southwest Airlines saying: "Sitting on the tarmac in Chicago for almost an hour in a fully packed plane because of computer provlems is exactly the way to start off a vacation. Some passengers attempting to fly with Southwest Airlines today, April 18, are stuck on board planes sitting on the tarmac. Southwest ended up cancelling more flights than other airlines such as Delta, American Airlines and United Airlines. Winter weather began to disrupt air travel on December 22, 2022, causing issues for multiple airlines. The airline faced a near meltdown over the Christmas holiday period in 2022, cancelling more than 15,000 flights over a seven-day period. It's not the first time Southwest Airlines has faced IT issues. People have not held back in discussing the situation online with one person calling the airline "terrible", and another calling it "unreliable". They said: "We get an update every 30 minutes that says we will update you in another 30 minutes. One Twitter user has reportedly been stuck in St Louis for "1.5 hours now". She said she's now looking at more than an hour's delay, saying to the airline: "Come on, y'all." She said passengers were told of the system-wide ground stop for all flights after the "plane was 30 plus" minutes late for 'maintenance'. Meteorologist Kirsten Currie took to Twitter to share her experience She explained how there were "no drinks" and "broken wifi" on board, and passengers were offered "nothing but apologies." She said "SW you can do better".īy late morning on the East Coast, Southwest accounted for more than half of all delays nationwide - however, the airline had only cancelled fewer than a dozen flights according to FlightAware. She explained she "spent extra two hours on the plane."ĭecribing the atmosphere she said: "People were restless but patient. She told the Mirror she "made it to Chicago safely", but had just 15 minutes to make a connecting flight. The captain has not given any info on the situation."Ĭathy Podell found herself stuck in Houston. Sounds like we are getting off the plane finally to wait in the airport. He told The Mirror: "Everyone is pretty upset. He said they had been "sitting engines off for about 30 min so far!" Shawn, a passenger, was due to fly with Southwest Airlines, however found himself stuck on the tarmac in Nashville.
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